By placing business processes on center stage, corporations can gain the capabilities they need to innovate, reenergize performance and deliver the value today’s markets demand. A process-managed enterprise makes agile course corrections, embeds six sigma quality and reduces cumulative costs across the value chain. It pursues strategic initiatives with confidence, including mergers, consolidation, alliances, acquisitions, outsourcing and global expansion. Process management is the only way to achieve these objectives with transparency, management control and accountability
Business Process Management (BPM): The Third Wave by Howard Smith , Peter Fingar
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